FAQ

• What transaction fees are involved?
  • Stripe charges a 2.9% + $0.30 fee for each transaction. That is for processing the credit card and sending it to your bank. We charge our fees on top of that for managing your memberships and recurring payments. We absorb some of the Stripe fees with our paid plans to help you out more in the long run.
• How easy is it to change or cancel a plan?
  • It’s as easy as the click of a button. Upgrade, downgrade, or cancel your plan at any time. You won’t be locked into any contracts and you can even test out plans before you purchase them!
• Is Membersify secure and PCI compliant?
  • While it is always best to use SSL certificates when running a membership site, it isn't needed for processing payments with Membersify. Credit card details are sent directly to Stripe without ever touching your server. This means you don't need to worry about the costly and time-consuming PCI Compliance rules for accepting credit cards online. You also won't have to worry about being hacked and explaining to your customers that their payment information was compromised. Rest easy knowing that your data is secure.
• Is the Cloud safe?
  • Yes! It’s the safest option! All of the membership data, plans, and payments are stored securely in the cloud on Membersify. If for any reason your site crashes and membership data is lost, you can quickly and easily restore it from your account on Membersify.
• Will I need a Merchant account?
  • You don't need a merchant account to begin accepting payments. All you need is a Stripe account, which will allow you to receive payments to your bank account! There are no monthly fees for using Stripe, and signing up is free! No more waiting for months and paying premiums for Merchant Accounts. We will guide you through the Stripe account creation and linking process, so don't worry about this now if you aren't sure what to do.
• Will I need a Stripe account?
  • To get started with Membersify, you need to link a Stripe account which will be used for accepting payments on your web site. If you don't already have a Stripe account, we will guide you through the creation process, which only take a few minutes and is free. To begin accepting payments with your account, you simply need to link a checking account to your Stripe account, and payments will automatically be transferred to your account after 7 days according to Stripe's policy, giving you quick access to your funds.
• How easy is installation?
  • The Membersify plugin is free and will need to be installed on your system in order to use the Membersify framework. It can be found on the Drupal Downloads page and can be installed just like any other plugin. We have both written and video tutorials to help get you setup for you to start using Membersify as quick as possible.